Ringo, IT Professional

Georgia Southern University (Formerly AASU)

Bachelors of Science in Middle Grades Education Math and Science

Microsoft Azure Administrator AZ-104

Microsoft Azure Administrators have a deep understanding of each implementing, managing, and monitoring identity, governance, storage, compute, and virtual networks in a cloud environment, plus provision, size, monitor, and adjust resources, when needed.

Microsoft Azure Fundamentals AZ–900

Earners of the Azure Fundamentals certification have demonstrated foundational level knowledge of cloud services and how those services are provided with Microsoft Azure.

CompTIA Security+

CompTIA Security+ certified professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection.

CompTIA Network+

CompTIA Network+ certified professionals have demonstrated the ability to design and implement functional networks, configure, manage, and maintain essential network devices, implement network security, and troubleshoot network problems.

CompTIA A+

CompTIA A+ certified professionals are proven problem solvers who are able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration.

North American International School

System Administrator (2019-2023)

  • Identifying and solving various problems that arise with computer networks and systems
  • Implemented GPOs and security controls via Active directory for over 50+ employees to keep network free of exploitations
  • Installing, configuring, and securing desktop and laptops of 50+ employees
  • Provided Tier 1-3 support for over 600 students and their laptops and tablets
  • Maintained existing software and hardware of over 100 student desktops and upgrading any that have become obsolete
  • Monitored computer networks including servers, routers, and switches to identify how performance can be improved
  • Apply patch management to keep systems and hardware up to date

Dubai International School

IT Support (2018-2019)

  • Provided Tier 1 support for over 200 students and their laptops and tablets
  • Supported and oversaw systems including Active Directory / Azure Active Directory, M365, print server, group policy, and network security of over 75 employee devices
  • Deployed and maintained virtual machines in a VMWare environment
  • Managed and monitored backups and recovery, off site archival, and disaster recovery
  • Engaged and oversaw the monitoring, analysis and management of server and workstation health, including review of system logs, disk space utilization, processor and memory utilization as well as patch, backup, and threat and vulnerability defense

IT Administrator/Partner

IT Administrator/Partner(2016-2018)

  • Troubleshooted support of virtual servers, LAN network and other IT systems, as necessary
  • Gather and document baseline information including needed hardware, virtual machines, network configuration, and security changes to improve resiliency, performance, and availability of an environment with 10+ employees
  • Organize meeting with clients to establish their digital/branding expectations and needs
  • Advise clients on what is technically possible and produce a proposal including, for example, the range and scope of the work and realistic timescales and costs
  • ​​Collaborate with other specialists, including programmers, writers, animators, artists, film-makers and video producers, and sound engineers, and incorporate their work into the final product